01754 800551

Refund Policy


Querying a payment

If you make a payment to Care Necessities, you will need to speak to the advocate assigned to your matter to arrange a refund. Please call 01754 800551, or use your advocates contact information to get in touch.

Payment errors or corrections

If payment is made in error, such as an incorrect matter reference or overpayment, please speak to our accounts team by calling 01754 800551 or emailing accounts@care-necessities.co.uk quoting the WorldPay transaction ID you receive on confirmation.